Fortinet Technologies Inc. 11 FortiADC 4.0 Patch Release 5 E Series Release Notes
Product Registration
Product registration has been changed from previous releases to use the FortiCare system.
Fortinet customer services (such as firmware updates and technical support) require product
registration. Take a moment now to register your product at the Fortinet Customer Service and
Support web site:
https://support.fortinet.com
Before you can register, you will need:
1. Access to a new or existing Support Account. Information on how to create and manage
a support account is provided in the Fortinet Support Portal User Guide. If your organization
already has an account, obtain the user name and password information from your local
account administrator to log in.
2. The serial number of the unit you want to register. You can find this information using
either the CLI or the GUI after powering up your appliance:
To use the CLI, log in to the CLI (over the serial console or, if networking is configured,
using SSH over an appropriately configured subnet) and enter the following CLI
command:
eqcli > version
Record the System Serial Number from the command output.
If networking is configured and the GUI has been enabled on a subnet., you can also get
the serial number from the ‘System Information’ widget on the GUI dashboard. The
Dashboard appears automatically when you log into the GUI.
Once you have obtained both the login credentials of a support account and the System Serial
Number of the unit to register, do the following:
1. Log in to https://support.fortinet.com using the login credentials obtained above.
2. Follow the instructions provided in the Registration Frequently Asked Questions under the
heading “How do I register a Fortinet device?”. When requested, enter the System Serial
Number you obtained above into the appropriate form. Once registration is completed, the
appliance serial number and other information will appear in the FortiCare Registration
area.
Your system is now registered. If your system can connect to the internet, you can now update
the support information displayed in the CLI and GUI by doing one of the following:
In the CLI, enter the following to update the support information on your unit:
eqcli > forticare registration
View the updated Support information (including Last refresh date, Support end, and
Email) by entering:
eqcli > version
In the GUI, select the System configuration tab on the left navigational pane and then
click on Global > Dashboard. The System information widget on the right pane will
indicate the Support information (including Last refresh date, Support end, and
Email). Click on the Refresh button to update the registration information.
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